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Lite |
Standard
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Sample Price for 2 User |
$ 975.00 |
$ 1,635.00 |
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Real Time Call Forwarding |
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Hot Tips Knowledgebase |
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Database engine
(SQL has additional cost for either version.) |
Access |
Access or SQL |
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Issue Tracking |
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HelpDesk Post Office |
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Add custom fields to inquiry tickets |
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Run Stand Alone or integrates with CRM applications |
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"Intake forms" and designer. |
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"My HelpDesk" feature for dashboard & summary review |
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External program launch. Ability to call and run external programs. |
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Can assign sticky notes to inquiries to get attention. |
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Inquiry "alert" system |
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Remote Access via Web (requires Go-Global add-on) |
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Known Issue (bug tracking) |
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Basic timekeeping |
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Time line analysis of significant events (owner referrals or priority changes) |
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Ability to put knowledge base 'on-line' or make portable for use
without program. (requires purchase of Hot Tips Publisher) |
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Ability for customers to self lookup their inquiry status on-line.
(requires purchase of Inquiry Status Publisher) |
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Configurable grid design |
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Track real time vs billing time for customer billing statements |
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Handle outbound emails |
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Ability to email knowledgebase items to customer |
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Handle in-bound emails. Auto find domain and link to issue. |
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Link in-bound and out-bound emails to issues |
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Notify helpdesk operator when 'new' inbound links (email). |
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Spell checking email |
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Built-in reports |
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Link known issues to customer inquiries |
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Manage work flow for known issue resolution |
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Priority Escalation. |
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Contract Tracking |
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RMA Database |
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Task Management |
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iForms |
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Work Flow |
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HelpDesk Time/Material Billing |
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Customer notifications from known issues |
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Custom Tab Designer |
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Email Templates |
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Bulletin Board System |
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Allow email templates and/or signature templates |
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Merge issue data into emails |
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