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Tele-Support HelpDesk - Product Pricing - Version 4.1.1
Standard Pricing effective December 1, 2011
All Sales Final
ALL Licensing (permanent or subscription) is Concurrent Connections
Run over your network as Stand Alone using built in contacts database or
Connect with ACT! version 2000 through version 2012
There are several Support Plans available. By far, the most popular is our "Gold" Care Plan option.
Note: If you have an EXISTING care plan and ADDING more seats, you will be required to purchase the additional care plan for new seats
If you DO NOT have an existing care plan and ADDING more seats, and now interested in a Care Plan, please contact our Team for cost on existing seats. Pricing listed below is for 'new' seats only
ALL promotional notices and written quotes are valid for 30-days unless otherwise indicated.
Payment required at the time of purchase. Payments accepted by Visa, Mastercard, American Express or Company Check in USD drawn on US Bank. Bank Wire Service available with additional service fee
For a complete description and comparison of available plans, please see
license and support / super bundle options
Run HelpDesk on your iPAD with GO-Global for Windows Technology! call us for information on our HelpDesk for the Web Bundle.
7 Day Price Promise for Tele-Support HelpDesk: If we lower our standard pricing within 7 days of your purchase, we will receive a credit for the difference towards a new purchase. Credit is valid for 6 months. Or can apply towards your next annual renewal. Does not apply to any special monthly offers we may be running or subscription services.
Tele-Support HelpDesk Standard (permanent license file)
|
Part # |
Standard | |
Part # |
Optional Gold Care Plan |
Total with
Gold Care Plan |
2 user Tele-Support HelpDesk
3 user Tele-Support HelpDesk
4 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
|
tshd2
tshd3
tshd4
tshd5
tshd5pak
tshdsingle |
$ 1,295.00
$ 1,695.00
$ 2,095.00
$ 2,495.00
$ 1,495.00
$ 299.00
|
sb2
sb3
sb4
sb5
sb5p
sb1p |
$ 675.00
$ 740.00
$ 740.00
$ 740.00
$ 485.00
$ $ 97.00
|
$ 1,970.00
$ 2,435.00
$ 2,835.00
$ 3,235.00
$ 1,980.00
$ 396.00
|
Tele-Support HelpDesk Lite (permanent license file)
|
Part # |
Standard | |
Part # |
Optional Gold Care Plan |
Total with
Gold Care Plan |
2 user Tele-Support HelpDesk
3 user Tele-Support HelpDesk
4 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
|
tshd2-L
tshd3-L
tshd4-L
tshd5-L
tshd5pak-L
tshd1pak-L |
$ 975.00
$ 1,145.00
$ 1,520.00
$ 1,895.00
$ 1,195.00
$ 240.00
|
sb2-L
sb3-L
sb4_L
sb5-L
sb5p-L
sb1p-L |
$ 395.00
$ 475.00
$ 475.00
$ 475.00
$ 300.00
$ 75.00
|
$ 1,370.00
$ 1,620.00
$ 1,995.00
$ 2,370.00
$ 1,495.00
$ 315.00
|
Annual Subscription Pricing Model
We now offer a 1 year "Annual Subscription" license. This is an annual charge
which includes upgrades and support built in. It offers a lower 'cost of entry' compared to the "one time purchase" standard pricing.
Please see if this pricing better suits your financial needs.
|
Tele-Support HelpDesk Gold Annual Subscription
(Access database) |
Part # |
Lite |
Standard |
2 user Tele-Support HelpDesk
3 user Tele-Support HelpDesk
4 user Tele-Support HelpDesk
5 user Tele-Support HelpDesk
Additional 5 user license packs (after first 5)
Single Seat (after first 5)
|
tshd2-S
tshd3-S
tshd4-S
tshd5-S
tshd5pak-S
tshd1pak-S |
$ 895.00
$ 1,095.00
$ 1,295.00
$ 1,495.00
$ 995.00
$ 199.00
|
$ 995.00
$ 1,395.00
$ 1,795.00
$ 2,195.00
$ 1,195.00
$ 239.00
|
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*HelpDesk SQL Option
|
Part # |
Onetime cost | |
Annual Care Plan |
|
|
HelpDesk SQL Option
Requires SQL Server, full enterprise version 2003, 2005, or
2008. SQL instance must be 32 bit.
|
HDSQL
|
$ 750.00
|
$ 0.00
|
Hot Tips Publisher
|
Part # |
Onetime cost | |
Annual Care Plan |
|
|
Hot Tips Publisher
publish your knolwedgebase
|
HTPUB
|
$ 395.00
|
$ 0.00
|
Inquiry Status Publisher
|
Part # |
Onetime cost | |
Annual Care Plan |
|
|
Inquiry Status Publisher
allows your customer to logon to your web site and check status of inquiries
|
ISPUB
|
$ 395.00
|
$ 0.00
|
Publisher Combo
|
Part # |
Onetime cost | |
Annual Care Plan |
|
|
Publisher Combo
includes both Inquiry Status and Hot Tips Publisher
|
PUBCOMBO
|
$ 590.00
|
$ 0.00
|
H.E.L.P
|
Part # |
Standard | |
|
|
HelpDesk Extended Learning Program
and Technical Support Contract
*H.E.L.P is available
H.E.L.P is a support only contract with no expiration date. Expires when time is used
Includes Admin and/or User training, how to's, tech tips. technical assistance.
Anything you want or need for Tele-Support HelpDesk.
call for complete details
Can also utilize HELP for version upgrades, which will include upgrading the Server and 1 client
Does NOT include new feature upgrades.
|
HELP
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$ 140.00
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per hour |
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Other Pricing Information |
All user pricing is for concurrent users, i.e., the number of users actually
connected to HelpDesk at any one time. This gives much more flexibility and value than is afforded
by 'named' user licensing.
All Sales are Final.
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RE-Hosting HelpDesk License
Rehost Policy: Licensees with valid annual maintenance agreements are allowed to rehost. Annual maintenance fees allow Licensee to obtain two (2) changes of Host ID during maintenance year at no additional cost. Additional changes of Host ID within any maintenance year will require a payment of 30% of the original license fee. By submitting this request you are indicating at such time as you began to use the new license files on the 'New System', you will stop using the old license file(s), complete the deactivation (required) and remove the software and license file(s) from the 'Current System' AFTER the deactivation
Rehost Policy: Licensess with valid annual maintenance, but unable to deactivate, contact our Support Team IMMEDIATELY for further assistance
Rehost Policy NO maintenance: There is a fee of $125 to rehost your license and a deactivation is required. If you are unable to process a deactivation, the cost is $250. Rehost request with NO maintenance have a life time limit of four (4) request. After the 4th request, the rate is based on a % of the current cost of the license
A Rehost is to the SAME HelpDesk database. When your HelpDesk was licensed, a unique database ID is locked. A Rehost license will NOT function on a new / blank database
Rehost are available for Tele-Support HelpDesk version 3.2.1, 4.0.0, 4.1.0 and 4.1.1.
General Maintenance
It is our practice to support the current version of our software and the immediate prior release.
Technical Support does NOT include manual customization of our software or system configurations
Troubleshooting unsupported operating systems
Troubleshooting configuration changes that deviate from the original format
Only customers with a current care plan will be eligable for maintenance service.
Annual Maintenance for GO-Global and HelpDesk (Care Plan) Renewals:
Customers have the option to renew their maintenance (care plan) and must renew on or before the Anniversary Date to avoid late fees.
Resource Dynamics MUST receive full payment by the Anniversary Date. Customers are responsible for knowing their Anniversary Date
and take all necessary steps to ensure full payment is received to avoid late fees. Resource Dynamics provides 3 complimentary renewal
notices by automated email delivery to the User or their Reseller approximately 2 months prior to due date.
Grounds for Termination of Service without refund:
If modifications are made to the Software and/or database that compromise our ability to support it
If tools, commands or other methods of program configuration are used that are not specifically provided by Resource Dynamics or recommended by our Support Team
At our discetion, if a customer or a customer's representative acts in an abusive or otherwise inappropriate manner
If a customer's technical environment is considered unsupportive.
UPGRADES for Tele-Support HelpDesk
Upgrades to new versions are available in your active Gold care plan.
However, if you do not have an active care plan, you can purchase new version UPGRADES at the prevailing rates
At the time of purchase for the upgrade license, you will have the option to also purchase a care plan
LATE Renewals or Reinstatement of care plan not avialable within 120 days of new version release
Within 120 days of new release, options available are:
HELP at $140 per hour (available to purchase anytime)
SILVER Care Plan for $500 (available to purchase anytime)
Major Version Upgrade purchase at prevailing rate
Major Version Upgrade purchase with Gold Care Plan at prevailing rate
All Sales Final
Please contact our Sales Team for options and pricing.
727-367-1020 phone
Sales@Resource-Dynamics.com
Please include / have your Tele-Support HelpDesk serial number and registered Company name when contacting us.
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